Megla Dental ("Megla Dental," "we," "us," or "our") operates the megladental.eu website and the Rachel AI service (together, the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service, and the choices you have associated with that information.
By using the Service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy. Terms used in this Privacy Policy have the same meaning as in our Terms of Service, unless otherwise defined here.
For a better experience while using our Service, we may ask you to provide certain personally identifiable information, including but not limited to your name, practice name, role, email address, phone number, and details about your practice (such as call volume, practice management system, and number of locations). This information is used to contact you, identify you, assess whether Rachel AI is a fit for your practice, and — where you've asked for a live demo call — to place that call to the number you provide.
Whenever you visit our Service, we may collect information that your browser sends to us, known as Log Data. This may include your device's IP address, browser type and version, the pages of our Service you visit, the time and date of your visit, time spent on those pages, referring URL, and other statistics.
Cookies are small files with a small amount of data, commonly used as an anonymous unique identifier. These are sent to your browser from the sites you visit and stored on your device. Our website uses cookies to collect information and improve our Service. You may accept or refuse these cookies and will be notified when a cookie is sent to your device. If you choose to refuse our cookies, some portions of our Service may not function correctly.
We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related functions, or assist us in analysing how our Service is used. These third parties — which may include our voice AI infrastructure providers (such as Retell and ElevenLabs), scheduling provider (Cal.com), automation and CRM platforms (such as Make.com and GoHighLevel), and, where applicable, your practice management system (such as Dentally, Pabau, or Aerona) — have access to your personal information only to perform tasks on our behalf, and are obligated not to disclose or use it for any other purpose.
Where you request a live demonstration call, or where Rachel AI is deployed for a practice, calls are handled by an AI voice agent. A clear AI disclosure is provided at the start of such calls in line with GDPR and EU AI Act requirements. Demo calls you request through our website may be recorded for quality and training purposes; by submitting the demo request form, you consent to receiving this call and to the use of your details as described in this policy.
If you are located in the European Economic Area or the United Kingdom, you have the right to access, correct, delete, restrict, or object to our processing of your personal data, and the right to data portability. You may also withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us using the details below.
We value your trust in providing us your personal information and strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Our Service may contain links to other sites, including our scheduling provider's booking pages. If you click a third-party link, you will be directed to that site. These external sites are not operated by us, and we strongly advise you to review their privacy policies. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
Our Service is intended for dental and healthcare practice professionals and is not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If we discover that a child under 16 has provided us with personal information, we will delete this from our records. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of changes by posting the new Privacy Policy on this page; changes are effective immediately upon posting.
If you have any questions or suggestions about this Privacy Policy, please contact us at [email protected], or by post at Megla Dental, Citywest Business Campus, Dublin, Ireland.